Title of Job:- Technical Service Desk (Job Code-476569)
Eligibility:- Fresher/ Experience 0 - 4 Years
Walk-in Date & Venue :- 04-MAR-2017
Wipro Ltd, 7th Floor, A Wing, Kensingtone Tower, Hiranandani, Powai, Mumbai.
Walk-in Date & Venue :- Pune
Wipro Ltd,Plot No.2, MIDC Pune Infotech Park, Hinjewadi, Taluka Mulshi
About Us:- Wipro Limited is an Indian Information Technology Services corporation headquartered in Bangalore, India. In 2013, Wipro demerged its non-IT businesses into a separate companies to bring in more focus on independent businesses.
As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement
Minimum Experience Required: Freshers Mandatory Skills: TIS Service Desk TIS Service Desk, Infra SD Remote User and Device Management Desirable Skills: Language Skills: English Language