Title of Job :- Application Management Analyst(IT Application Mgmt-170009KZ)
Eligibility :- Freshers Bachelor Degree
Location :- Bangalore, India
Company :- Dell
About Company :- Dell Inc. is an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that developed, sold, repaired, and supported computers and related products and services.
Website :- www.dell.com
Job Description :-
Execute and fulfill incident management process and requirements.
Provide application support and resolve IT issues detected by monitoring systems or business partners within service level agreement (SLA).
Work with development teams and shared services teams through task tickets within stated Operational level agreement (OLA).
Communicate resolution activities and escalations appropriately to the business partners.
Document the incidents learning into the global knowledge database tool for sharing and references.
Support application and project deployments on weekends, or when required.
Work closely with IT partners for timely fix or enhancements and manage product quality with proper tracking.
Perform data analysis on incoming and existing incident tickets or task tickets to develop stability improvement plan.
Application Management Analyst position in the AMS team in Dell India, primarily focusing on maintenance and support of segment of services, which supports mainly on internal DELL IT applications.
Responsible for providing L2 support for within the SLA's for internal DELL IT.