Title of Job:- Technical Support Associate - Service Desk-7672077

Eligibility:- 0-1 Years Freshers Graduate/ Diploma

Location:- Pune,IN

Company:- Mphasis

About Us:- Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development


Job description

Roles and Responsibilities:-
• Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.
• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
• Update users about request status and close request when users are satisfied with solutions
• Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
• Doing remote desktop troubleshooting.
• Escalating complex incidents / requests to upstream technical groups.
• Operating the computer, OS and Knowledge base navigation.


• Should have good communication skill and basic technical knowledge.
• Should be ready to work in 24/7 work environment.
• Active listening and should have remote desktop skills.
• Good probing skills & Analytical skills would be an added advantage.
• Should have maximum 1 year of experience in Service Desk/International voice.

Please read it carefully and eligible candidate can apply for this post before this Opening will get closed. Current Government and Private vacancies are updated regularly with details.
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