Title of Job:- Technical Support Associate - Service Desk-7672077
Eligibility:- 0-1 Years Freshers Graduate/ Diploma
Location:- Pune,IN
Company:- Mphasis
About Us:- Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development
Website:- www.mphasis.com
Job description
Roles and Responsibilities:-
• Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.
• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
• Update users about request status and close request when users are satisfied with solutions
• Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
• Doing remote desktop troubleshooting.
• Escalating complex incidents / requests to upstream technical groups.
• Operating the computer, OS and Knowledge base navigation.
Skills
• Should have good communication skill and basic technical knowledge.
• Should be ready to work in 24/7 work environment.
• Active listening and should have remote desktop skills.
• Good probing skills & Analytical skills would be an added advantage.
• Should have maximum 1 year of experience in Service Desk/International voice.
Please read it carefully and eligible candidate can apply for this post before this Opening will get closed. Current Government and Private vacancies are updated regularly with details.
✪ Latest Defense Jobs ✪
✪ Upcoming Indian Railway Jobs ✪
✪ Latest Nursing Govt Jobs ✪
✪ Upcoming Bank Jobs ✪
To get more Latest JobUpdate like our Telegram Channel | Facebook Fan Page. Hope the information is helpful for all job seekers. Keep visiting Freshers Job for Latest Freshers Jobs, off campus drives,walk-in interviews in India.