HCL Hiring Associate Analyst In Noida

HCL hiring Associate
HCL Hiring Associate Analyst Noida,HCL Fresher Associate Analyst,Associate Analyst Opening in HCL,HCL graduate Associate Analyst,HCL IT Associate,HCL online Placement,Recruitment  in HCL and also Hcl Opening In Kolkata Jobs,Hydrabad Jobs,IT Jobs,Bangalore Jobs,Pune Jobs,Chennai jobs,Delhi Jobs,Gurgaon Jobs,Noida Jobs in India.

HCL Hiring Associate Analyst Engineer


Title Of Job :- Associate Analyst

Eligibility :- Bachelor Degree For Freshers Job

Experience :- Experience candidate

Location :- Noida, India

Company :- HCL

About Company :-  HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.Read more...

Website :- www.hcl.com

Job Description:

To resolve tickets/escalations/incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation.
 To adhere to quality standards, regulatory requirements and company policies
 To provide support for on call escalations and doing incident & problem management
 To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team

Qualification :-

 To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
 Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives   To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Follow the link to Apply HCL Hiring Associate Analyst Opening 2017:-


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