HCL Hiring Associate Analyst Engineer
Title Of Job :- Associate Analyst
Eligibility :- Bachelor Degree For Freshers Job
Experience :- Experience candidate
Location :- Noida, India
Company :- HCL
About Company :- HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.Read more...
Website :- www.hcl.com
Job Description:
To resolve tickets/escalations/incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation.
To adhere to quality standards, regulatory requirements and company policies
To provide support for on call escalations and doing incident & problem management
To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team
Qualification :-
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Follow the link to Apply HCL Hiring Associate Analyst Opening 2017:-
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