HCL Hiring Associate Analyst Engineer
Title Of Job :- Associate Analyst
Eligibility :- Bachelor Degree For Freshers Job
Experience :- Experience candidate
Location :- Noida, India
Company :- HCL
About Company :- HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.Read more...
Website :- www.hcl.com
To resolve tickets/escalations/incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation.
To adhere to quality standards, regulatory requirements and company policies
To provide support for on call escalations and doing incident & problem management
To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
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