Amdocs Recruitment 2018 Freshers Service Desk Analyst Pune. Follow Recruitment Details. Jobs for Freshers in Amdocs Company for Service Desk Analyst positions. All interested and
Eligible Candidates can Follow this Recruitment Details. Latest Amdocs Careers, Placement, Openings, Off-Campus Vacancies, Interview dates are updated regularly. To get more Freshers Jobs Opening, Placement Paper and Graduate Vacancies Visit www.freshers-job.com
Amdocs Recruitment 2018-19 Service Desk Engineer At www.amdocs.comAmdocs is a multinational corporation, leading software & services provider to the world's most successful communications and media companies. Amdocs hire both freshers and experienced candidates in every year. All job seekers who are interested to get a job in Amdocs apply for This Job online. The Candidates from 2017,2016,2015 Batch who have completed B.E/B.Tech, Graduate and Engineering Degree from any recognized Institute are Eligible for this Recruitment 2017.To get more Amdocs job opening jobs news candidate also apply by filling the online application form in Amdocs website at jobs.amdocs.com. Latest Amdocs jobs opening for permanent Vacancy for Service Desk Analyst position. For a bright future, good working environment and best salary in IT Jobs apply for This Job via www.freshers-job.com. This is an excellent opportunity for those who are very much interested to join a career with IT as Associate with best salary compensation.
Amdocs Recruitment 2018 | Service Desk Analyst Engineer | Jobs In Pune Freshers Posts
|Title Of Job||Service Desk Analyst Pune|
|Qualification||Bachelors, Graduate Degree, BE/Btech|
|Experience||Entry Level, Freshers, and Experienced Candidate|
|Salary||As per Market Standers|
Amdocs Service Desk Analyst Job Vacancy Details 2018The role involves handling incidents and service requests from customers/end-user by following the standard methods and procedures of the unit.
Eligibility Criteria For Amdocs Service Desk Engineer Posts 2018
Recent graduates and/or equivalent experience.Experience with the ticket-handling system is an advantage.
Documentation skills, excellent verbal and written communication skills.
Experience in using MS Office and end-user applications.
Technical experience in related field; preference for computer sciences.
Bachelor's degree or equivalent experience.
Preference for computer sciences, technical diploma (India), or technical degree.
Skills Required To Apply Amdocs Service Desk Engineer Position Freshers 2018You will perform ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution.
You will ensure that all required ticket information is available for further analysis (for example, the screenshot of the error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
You will use your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude.
You will update checklists for quality assurance and progress tracking following standard operating procedure.
You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
You will ensure crystal-clear communication and documentation as the point of contact.
You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). Report and properly document errors that are detected.
You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.