Title of Job:- Technical Support Associate-83554BR
Eligibility:- Freshers/Experience Bachelor Degree
Location:- Bangalore, India
About Us:- IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Open to work in shifts
Ability to Identify Opportunity & Implement Process Improvements
Ability to meet a set of defined account agent productivity measurement