Title of Job:- Technical Support Associate-82541BR

Eligibility:- Freshers/Experience Bachelor Degree

Location:- Gurgaon,In India

Company:- IBM

About Us:- IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.


Job Description:-
High level application support.
Monitor production environment for application generated alerts.
Deployment, OS/DB upgrade checkouts including administrative tasks (forms, etc).
Implement Incident Management Process to resolve incidents.
Monitoring & checking the incidents for accuracy & correctness.
Perform routine reports & escalate any anomaly detected.
Taking knowledge transfer for new applications, documentation & cross training the team on the same
To have regular calls with different/next level teams for new activities/updates, documentation & sharing with the team


Good Customer Service Skills
Apt in Problem-Analysis.
Good in Comprehension.
Committed to Quality.
Eye for detail.
Critical thinking.
Ability to handle pressure situations
Resilience & Flexibility
Learning and knowledge enhancement
Interpersonal Skills and Teamwork
Ability to multi task.
Exposure of working on monitoring tools
Technical Support Representative

Please read it carefully and eligible candidate can apply for this post before this Opening will get closed. Current Government and Private vacancies are updated regularly with details. To get more Latest JobUpdate like our Facebook Fan Page. Hope the information is helpful for all job seekers. Keep visiting Freshers Job for Latest Freshers Jobs, off campus drives,walk-in interviews in India.