Title of Job:- Technical Support Associate-82541BR
Eligibility:- Freshers/Experience Bachelor Degree
Location:- Gurgaon,In India
About Us:- IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
High level application support.
Monitor production environment for application generated alerts.
Deployment, OS/DB upgrade checkouts including administrative tasks (forms, etc).
Implement Incident Management Process to resolve incidents.
Monitoring & checking the incidents for accuracy & correctness.
Perform routine reports & escalate any anomaly detected.
Taking knowledge transfer for new applications, documentation & cross training the team on the same
To have regular calls with different/next level teams for new activities/updates, documentation & sharing with the team
Good Customer Service Skills
Apt in Problem-Analysis.
Good in Comprehension.
Committed to Quality.
Eye for detail.
Ability to handle pressure situations
Resilience & Flexibility
Learning and knowledge enhancement
Interpersonal Skills and Teamwork
Ability to multi task.
Exposure of working on monitoring tools
Technical Support Representative