Title of Job:- Customer Support Executive
Eligibility:- Freshers Bachelor’s degree
About Us:- HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard
* Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
* Improving skill level throughSelf development / nominating training programs
Skill reverification Tests
* Meet the defined Quality Scores. Innovation & Process Improvement
* The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
* To consistently meet or exceed CSAT parameters as defined for the process.