Title of Job:- Team Member Job number: 17001921
Eligibility:- Experience Range:- 0-2 Years Graduate
Company:- Bank of America
About Us:- Bank of America is an American multinational banking and financial services corporation headquartered in Charlotte, North Carolina. It is the second largest bank holding company in the United States by assets.
Respond to customer requests in a timely manner by processing Claims within Turn Around Time
Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities.
Determine the best course of action for the Customer to resolve the claim
Should have strong understanding of the internal policies, procedures, Amex, Visa and MasterCard guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts
Adherence to the SLA’s – productivity, turn-around-time, and accuracy
Should be flexible in working multiple functions
Education Any Graduate
Certifications If Any:- N/A
Experience Range:- 0-2 Years
Mandatory skills:- Fundamental understanding of Credit Cards
Good Communication Skills(both written and oral)
Strong analytical skills