Title of Job:- Tech Lead Reference no.225322

Eligibility:- Freshers/Experiance Graduate Full Time

Location:- IND-Kolkata

Company:- Atos

About Us:- Atos is a European IT services corporation with its headquarters in Bezons and offices in France and Munich, Germany. It specialises in hi-tech transactional services, unified communications, cloud, big data and cybersecurity services.


Job Desription:-
 Roles & Responsibilities

The responsibilities of the role:
Managing IT Infrastructure Operations of local site as well as remote site and providing support to Client users
Managing the team to ensure timely delivery of services
Responsible for maintaining the quality standards for service deliveries, meeting committed SLA on all tickets logged for/by the users, analysis of the location data, ensuring high CSAT.
Managing resources to ensure effective usage.
Demonstrate ability to effectively communicate technical issues to clients whether internal or external
Responsible to take improvement initiatives by proposing solution, SOP.
Resolving queries/issues within the set TAT and act as Single Point of Contact for any escalation reported.

- Helpdesk Operations
- IT Infrastructure Management
- Project Management
- Technical Support
- Delivery Excellence
- IT Helpdesk
- Networking Incident Management
- Team Management

Graduate Full Time
Good problem solving & technical analytics skills.
Exceptionally strong technical skills of Desktop / laptop / Printers / Network /cabling/ Wireless routers etc.
Technical knowledge of operation and functioning of End user computing, Network (VLAN) and Windows Servers.
Exposure in any hardware/software installation, troubleshooting network and VPN related issues.

Please read it carefully and eligible candidate can apply for this post before this Opening will get closed. Current Government and Private vacancies are updated regularly with details.
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