Eligibility:- Freshers/Experiance (0-1YEAR)
About Us:-Wipro Limited is an Indian Information Technology Services corporation headquartered in Bangalore, India. In 2013, Wipro demerged its non-IT businesses into a separate companies to bring in more focus on independent businesses.
Telecom Network Monitoring, Nortel Multiservice Switch - Nortel MSS
Key skills required for the job are:
Network Voice Admin (Mandatory)
Nortel Multiservice Switch - Nortel MSS
Telecom Network Monitoring
Person should have telecom voice network knowledge. Person should have good communication skills in English. Person should have prior experience of working in NOC and in shifts. Person should be willing to work in different shifts. Person should have prior experience of working in Voice network support. Person should have knowledge Remedy tool for incident management. Knowledge of Nortel or Avaya equipment is added advantage. Prior experience of directly talking to field technician is added advantage. Person should be self-driven and right attitude for work.
Minimum work experience:0 - 1 Years
Roles & Responsibilities:
"As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requestsbased on Standard Operating Procedures. Follow quality / security process defined for the engagement"