Eligibility:- (Freshers) 0 to 2.5 yrs Any graduate/post graduate – (Fulltime only) with 50 % marks all throughout.
About Us:- Capgemini is a French multinational management consulting corporation headquartered in Paris, France. It is one of the world's largest consulting, technology and so on.
Incident resolution, wherein majority of them would be generated out of monitoring tools.
Attending and solving auto generated tickets that require low levels of client intimacy and technical knowledge to resolve. Typically, resolution is performed through work instructions.
Catering to “Work Instruction” based ticket with minimal risk and impact like “Service Request” and “Request for Change”
Any Incident which involves troubleshooting, and is available in “Know How” (Known error database) Escalating proactively and passing the ticket to next tier (L2/L3) via hand-shake mechanism.
Responsible for timely attending the tickets within the “Response Time” and following the technical and functional escalation matrix.
Timely upgrading on the knowledge front to continue to have better understanding of environment
Consistently increase in efficiency and productivity which is one of the key KPI.
Collaborating with other technology team for swift handover as per the need and keeping the continuous focus on the ticket life cycle as long as it remains in FLIRT queue
Helping and contributing more on the Know How front thereby increasing the operational efficiency of entire team.
Helping and contributing more on creation of new Work Instructions for any new issues thereby increasing the operational efficiency of entire team.
Working as a team player and helping in smooth and seamless operations.
Experience:- 0 to 2.5 yrs
Primary Skills (Must have)
Any graduate/post graduate – (Fulltime only) with 50 % marks all throughout.
Excellent communication skills ( written+ spoken)
Windows Server 2003/2008 Administration Experience would be preferred
Strong Knowledge of Window 7 and Windows 8
Willing to work in 24x7 shifts including night shifts.