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Dell Hiring Technical Support Analyst Details
www.freshers-job.comTitle Of Job :- Technical Support - Associate-Analyst 170008RP
Eligibility :- Bachelor Degree
Experience :- Freshers and Experience candidate
Location :- Bangalore, India
Company :- Dell
About Company :- Dell Inc. is a multinational computer technology company based in Round Rock, Texas, that develops, sells, repairs, and supports computers and related products and services Read more
Website :- www.dell.com
Job Description:
Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP), DHCP, DNS, RDP, PCoIP. Wireshark, Firewall, PocketCloud, TCX, INI Parameters, Client Information, Firmware Updates, Basic Troubleshooting, Basic Installation and Initial Configuration, Install Drivers, Diagnostics.
Good knowledge on Routing and Switching & Wireless Networks. (CCNA/CCNP or above a plus)
Good understanding and knowledge of LAN/WAN fundamentals
Good knowledge of Citrix/VMWare/Microsoft/Teradici/Linux (prefer SUSE, Ubuntu)
Good Knowledge of Microsoft Server OS 2003/2008/2012, SQL Server Installation/Configuration/Troubleshoot, Scripts, SQL Queries, Group Policies, Active Directory Domain Services, HyperV, Load Balancing (Any MS certification a plus)
Basic Knowledge of Linux/UNIX OS, Linux User Management/ Group Management/ File Permissions, Linux File System Check
Basic Knowledge of Vmware - VMWare View (VCA/VCP a plus), Virtual Machine Management, VM Storage, VM Networking
Basic Knowledge of Citrix - Citrix XenApp & XenDesktop (CCEA a plus)
Good troubleshooting skills
Strong written/verbal communication and interpersonal skills
English Language skills
Business use of Microsoft Office products
Major vendor & Industry certifications are also desirable
Night Shift
Qualification :-
•BE/BTech with 1- 4 years (IE) of Technical & Customer Support Experience.
•Creative problem solving skills and dedication to seek problem resolution
•Have the ability to work independently and also as a team to resolve problems.
•Good customer-relation skills and the ability to communicate intelligently and efficiently.
•Desire to learn new technologies, adapt leadership techniques, and implement networking best practices
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