HCL Hiring Customer Support Executive In Noida


Title of Job:- Customer Support Executive

Eligibility:- Freshers Bachelor’s degree

Location:- Noida,India

Company:- HCL

About Us:- HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. 

Website:-  www.hcl.com

Job Description:-

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard

Qualifications:-

* Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process 
* Improving skill level throughSelf development / nominating training programs 
Skill reverification Tests 
* Meet the defined Quality Scores. Innovation & Process Improvement 
* The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team 
* To consistently meet or exceed CSAT parameters as defined for the process.






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