Capgemini Hiring Technical Support Associate In Kolkata


Title of Job:- Technical Support Associate

Eligibility:-  (Freshers) 0 to 2.5 yrs Any graduate

Location:- Kolkata,IN

Company:- Capgemini

About Us:- Capgemini is a French multinational management consulting corporation headquartered in Paris, France. It is one of the world's largest consulting, technology and so on.

Website:- www.capgemini.com

Job Desription:-

Job Specification
 Remotely resolve issues faced by users related to their desktop/laptop. Create ticket and troubleshoot and/or assign it to the relevant resolver group.
Basic IT and technical knowledge. (desktop troubleshooting skills)
Basic network knowledge and troubleshooting skills.
Ability to interpret technical information and present it in simple terms for a less technically aware audience
Contextual ticket prioritization understanding.
Understanding of the range calculation in terms of ISC related reductions (E2E, negative demand reduction)
Understanding of the client benefit and loss matrix
Basic business process knowledge.
Understanding of the business value stream.
Understanding and practical usage of A3.
Should be a fast learner.
 Eagerness to resolve an issue
Logical bend of mind
Capability to multitask
Participate in a small, experienced, energetic team
Openness to learn
All other responsibilities as assigned.
Strong Knowledge of MS Office 2007/2010 (Excel (Including VBA / Macro), Word, PowerPoint, SharePoint, Outlook, Internet Explorer)
Strong Knowledge of Window 7 and Windows 8
Capability of Troubleshooting Technical Issues and resolving in proper time
Solution searching capabilities for technical issues
Multi – tasking capability. Other skills:
Ability to adapt quickly to an existing, complex environment.
Ability to quickly learn new

Primary Skills (Must have)

Any graduate/post graduate – (Fulltime only) with 50 % marks all throughout.
Excellent communication skills ( written+ spoken)
Windows Server 2003/2008 Administration Experience would be preferred
Strong Knowledge of Window 7 and Windows 8
Willing to work in 24x7 shifts including night shifts.





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