Title of Job:- Tech Lead Reference no.225322
Eligibility:- Freshers/Experiance Graduate Full Time
Location:- IND-Kolkata
Company:- Atos
About Us:- Atos is a European IT services corporation with its headquarters in Bezons and offices in France and Munich, Germany. It specialises in hi-tech transactional services, unified communications, cloud, big data and cybersecurity services.
Website:- www.atos.com
Job Desription:-
Roles & Responsibilities
The responsibilities of the role:
• Managing IT Infrastructure Operations of local site as well as remote site and providing support to Client users
• Managing the team to ensure timely delivery of services
• Responsible for maintaining the quality standards for service deliveries, meeting committed SLA on all tickets logged for/by the users, analysis of the location data, ensuring high CSAT.
• Managing resources to ensure effective usage.
• Demonstrate ability to effectively communicate technical issues to clients whether internal or external
• Responsible to take improvement initiatives by proposing solution, SOP.
• Resolving queries/issues within the set TAT and act as Single Point of Contact for any escalation reported.
- Helpdesk Operations
- IT Infrastructure Management
- Project Management
- Technical Support
- Delivery Excellence
- IT Helpdesk
- Networking Incident Management
- Team Management
Qualifications:-
• Graduate Full Time
• Good problem solving & technical analytics skills.
• Exceptionally strong technical skills of Desktop / laptop / Printers / Network /cabling/ Wireless routers etc.
• Technical knowledge of operation and functioning of End user computing, Network (VLAN) and Windows Servers.
• Exposure in any hardware/software installation, troubleshooting network and VPN related issues.
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